Big Red Sawmill & Firewood Inc. respects the privacy of our customers and is committed to protecting the personal information you share with us. This policy explains what information we collect, how we use it, and how we protect it.
Information We Collect
We may collect personal information such as your name, phone number, email address, and details related to your inquiry, order, or service request. We only collect information that is necessary to provide our services.
How We Collect or Obtain Information
Information is collected when you contact us by phone, text message, email, through our website, or in person. This includes information you voluntarily provide when requesting services, scheduling deliveries, or asking questions about lumber or firewood.
How We Use Information
We use customer information solely for business purposes, including responding to inquiries, scheduling services, coordinating deliveries, providing customer support, and communicating about lumber and firewood services. We do not use customer information for unsolicited marketing.
Information We Share
We do not sell, rent, or share customer personal information with third parties for marketing or promotional purposes.
No phone or mobile number information will be shared with third parties or affiliates for marketing or promotional purposes. All text messaging originator opt-in data and consent is excluded from any sharing and will not be shared with any third parties.
Customer information may only be shared when required to fulfill a service request or when legally required to do so.
Information Security and Data Retention
We take reasonable steps to protect customer information from unauthorized access, disclosure, or misuse. Customer information is retained only as long as necessary to conduct business operations, provide services, and comply with legal obligations.